I love emailing customer service and getting back meaningless form letters. Trying to get to the bottom of what happened to Evite on New Year’s Eve led to a typical exchange, including once where they did not respond, so I replied again adding a few corporate CC’s, This is an excellent tactic to getting a response. Anyway seven emails later I ended up with the following information from a senior CSR:
“This outage was due to unforeseen system difficulties.” and “Unfortunately, . . . we cannot provide the specific system issues.”
As you can see from the following screen shot, this contradicts the message that the disruption was due to “planned maintenance.”
Evite was very fortunate that there was not more public fallout from this.